F&H Refund and Returns Policy

Overview

F&H is committed to providing a satisfactory shopping experience. If you’re not satisfied with your purchase, please review our refund and returns policy.

Eligibility

Return Period: You may return or exchange eligible items within [14] days from the date of receipt.

Condition: Items must be unused, in their original condition, and with all original tags and packaging.

Exclusions

Perishable Goods: Food, flowers, and other perishable items.

Intimate or Sanitary Goods: Items of a personal nature, such as underwear or swimwear.

Hazardous Materials: Flammable liquids or gases.

Custom-Made Items: Items specifically tailored to your specifications.

Partial Refunds

Defective or Damaged Items: If an item is defective or damaged upon receipt, you may be eligible for a partial or full refund.

Used Items: Items with signs of use may be subject to a partial refund or restocking fee.

Refunds and Exchanges

Process: To initiate a return or exchange, please contact our customer support within the specified return period.

Proof of Purchase: Provide a copy of your order confirmation or receipt.

Shipping Costs: The return shipping costs will be your responsibility, unless the item is defective or damaged due to our error.

Refund Methods: Refunds will be processed using the original payment method.

Exchange: For exchanges, please contact our customer support to arrange the process.

Gifts

Gift Returns: If the item was purchased as a gift, the gift giver will be issued a refund or store credit.

Need Help?

For any questions or assistance regarding refunds or returns, please contact our customer support at [cs@fandhkw.com]